pok11's Privacy Policy
Learn exactly how your personal information is collected, stored, and protected — with complete transparency.
1 Introduction & Scope
Welcome to the pok11 platform. This Privacy Policy ("Policy") describes how pok11 ("we", "our", "Platform") collects, processes, stores, and protects the personal information of users ("you", "user") of our website, mobile site, and related services ("Services").
By using the Services, you are agreeing to the terms described in this Policy. If you do not agree with this Policy, please refrain from using the Services.
Important: This Policy applies only to pok11's own domain. Third-party websites and payment gateways have their own privacy policies, for which we are not responsible.
2 What Information We Collect
pok11 collects only the information necessary to provide the Services, ensure security, and meet legal obligations. The details of information collected are outlined below:
2.1 Information You Provide Directly
- Full name, date of birth, and gender
- Mobile number and email address
- Password (stored in encrypted form — never in plain text)
- Payment-related information: bKash, Nagad, Rocket, or Upay account numbers (for transaction verification)
- Documents required for identity verification (e.g., national ID card — when needed for compliance purposes)
2.2 Information Collected Automatically
- IP address and Device ID
- Browser type and operating system
- Date, time, and duration of access to the Services
- Pages visited, click patterns, and navigation paths
- Information collected through cookies and similar tracking technologies
2.3 Payment & Transaction Information
During deposits and withdrawals, pok11 stores the relevant mobile banking number and transaction reference number. Full wallet access or PIN codes are never collected.
3 Purpose of Information Use
Collected information is used for the purposes listed below. pok11 never sells your personal information to third parties.
- Account Management: Registration, login, identity verification, and account security.
- Payment Processing: Secure processing of deposits and withdrawals, and fraud prevention.
- Service Improvement: Analysing user experience to improve the platform.
- Customer Support: Providing assistance via live chat and email, and resolving complaints.
- Promotional Communications: Sending notifications about bonuses and offers, subject to your consent.
- Legal Compliance: Adhering to applicable laws, regulations, and regulatory directives.
- Responsible Gambling Protection: Identifying patterns of excessive play to provide support to users.
4 Information Sharing & Disclosure
pok11 may disclose your personal information only in limited and specific circumstances. Information is not shared with third parties except in the cases below:
4.1 Service Provider Partners
Providers of payment processing (such as bKash, Nagad, Rocket, Upay), technology infrastructure, and security services may receive the minimum information necessary to perform their functions. These partners are bound by confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose information in response to a court order, a valid legal request from an investigative authority, or applicable law. In such cases, we will provide only the information that is required.
4.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. We will provide timely notice before any such change takes place.
Clear Commitment: pok11 never sells or leases your personal information to advertisers or third parties for commercial purposes.
5 Cookies & Tracking Technologies
The pok11 website uses cookies and similar technologies to improve the quality of the Services. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions, ensure security, and save form data. The site cannot function properly without these.
- Functional Cookies: Used to remember language preferences, page layout, and personalised settings.
- Analytical Cookies: Used to analyse site usage patterns and improve the Services. This information is reviewed in aggregate form.
5.2 Cookie Controls
You can reject or delete cookies through your browser settings. However, disabling essential cookies may cause some parts of the Services to not function properly.
6 Data Security Measures
pok11 applies industry-standard technical and organisational measures to protect your information. Our security framework includes:
- SSL/TLS Encryption: All data transmission between users and the server is encrypted.
- Password Hashing: Your password is never stored in plain text; strong hashing algorithms are used.
- Access Controls: Only authorised personnel have limited access to the data they need.
- Security Audits: Regular system reviews and vulnerability testing are carried out.
- Firewalls & Intrusion Detection: Active protection at the server level to prevent unauthorised access.
While we are committed to maintaining the highest level of security, no method on the internet is 100% secure. In the event of a data breach, we will notify affected users as soon as possible.
7 Data Retention Period
pok11 retains your information only for as long as necessary. The following principles guide how long data is kept:
- Active Accounts: Necessary information is retained for as long as the account remains active.
- Closed Accounts: Certain information may be retained after an account is closed to meet legal obligations, resolve disputes, and prevent fraud.
- Transaction Records: Financial transaction data is retained for the period required by applicable laws and regulations.
- Analytical Data: Aggregated and anonymised analytical data may be retained for an extended period, as it does not identify any specific individual.
8 Your Rights & Choices
pok11 respects your rights regarding your information. Your rights are detailed below:
- Right of Access: You may request details of the personal information we hold about you at any time.
- Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances (where there is no legal obligation), you may request that your information be deleted.
- Withdrawal of Consent: You may withdraw consent given for promotional messages or specific data processing at any time.
- Data Portability: You may request a copy of your information in a structured, machine-readable format.
- Right to Restrict Processing: You may request that the processing of your information be limited for specific reasons.
To exercise these rights, please contact us through the details provided below. We will generally respond to your request within a reasonable time.
9 Protection of Minors
pok11 Services are for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory during account registration.
If we have inadvertently collected information from a minor, that account and all associated information will be deleted immediately.
Age Restriction: These Services are intended for users aged 21+ only. Minors are not permitted to use this site.
10 Policy Changes & Updates
pok11 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:
- The updated Policy will be published on the website and the "Last Updated" date at the top of the page will be revised.
- For significant changes, registered users will be notified via email or through the Services.
- Continued use of the Services after notification will be considered acceptance of the updated Policy.
We recommend that you visit this page regularly and stay informed about any changes to the Policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. pok11's dedicated support team is always ready to assist you in both Bengali and English.
We take all information-related requests seriously and will do our best to respond as quickly as possible.