pok11 Terms & Conditions
Please read these terms carefully before using the pok11 platform — your rights, responsibilities, and platform policies are fully described here.
Introduction and Consent
These Terms and Conditions ("Terms") govern the use of the pok11 platform and all its services. By accessing the website or creating an account, you are deemed to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
pok11 reserves the right to update these Terms from time to time. Any changes will be published on the site, and your continued use of the services will indicate acceptance of the updated Terms.
Eligibility Requirements
To open an account and use services at pok11, the following conditions must be met:
- You must be 21 years of age or older.
- You must reside in an area where online betting is legally applicable.
- Each person may open only one account. Operating multiple accounts is strictly prohibited.
- All information provided during account registration must be truthful, accurate, and complete.
- You may not operate an account on behalf of or as a representative of another person.
Account Security and Responsibility
The security of your account is entirely your responsibility. Please keep the following in mind:
3.1 Password and Login Details
Never share your username or password with anyone. If you suspect unauthorised access to your account, notify our support team immediately.
3.2 Updating Account Information
If any of your personal details change, update them through our support. Outdated or incorrect information may cause issues with payment processing.
3.3 Account Suspension
pok11 reserves the right to suspend or close an account at any time if there is suspicion of irregularity, fraud, or violation of the Terms.
Deposit and Withdrawal Rules
All financial transactions on pok11 are conducted through Bangladesh's mobile banking systems. Details are provided below:
4.1 Accepted Payment Methods
pok11 supports only these payment methods: bKash, Nagad, Rocket, and Upay. Please note that Rocket is the mobile wallet service of Dutch-Bangla Bank.
4.2 Minimum Amounts
- Minimum deposit amount: ৳500 (for all methods)
- Minimum withdrawal amount: ৳500
4.3 Withdrawal Timeframe
Approved withdrawal requests are generally processed within 1 hour. However, processing may take longer during verification or in special circumstances.
4.4 Source of Funds
Funds deposited into your account must come from a legitimate source. pok11 reserves the right to verify the source of funds in the case of suspicious transactions.
Welcome Bonus and Promotional Offers
Newly registered members at pok11 can enjoy a welcome bonus. Specific terms apply to the use of this bonus.
5.1 Welcome Bonus Details
- 100% bonus on the first deposit, up to a maximum of ৳5,000.
- Example: Deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.
- Example: Deposit ৳12,000 and receive a maximum bonus of ৳5,000, giving a total balance of ৳17,000.
5.2 Wagering Requirements
To withdraw a bonus, you must wager 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit amount.
5.3 General Bonus Rules
- Each promotion may be used once only.
- Multiple bonuses cannot be used at the same time unless specifically permitted.
- pok11 reserves the right to verify the details of users who register using a bonus offer.
- If fraud or bonus abuse is found, pok11 may cancel the bonus and any associated winnings.
Betting Rules
The following rules must be followed when placing bets on pok11:
6.1 Bet Confirmation
Once a bet is confirmed, it cannot be cancelled unless a technical error is proven. In the case of a technical issue, pok11 reserves the right to void or re-evaluate the bet.
6.2 In-Play Betting
Odds may change rapidly during live match betting. The odds displayed at the time of confirmation are considered final.
6.3 Prohibited Betting Activities
The following activities are strictly prohibited on pok11:
- Placing opposing bets within the same account or across multiple accounts (Arbitrage Betting).
- Placing bets using any algorithm or automated software.
- Using multiple accounts to claim bonus benefits.
- Exploiting any technical errors on the platform.
Privacy and Data Protection
pok11 places the highest importance on protecting your personal information. All transactions and data are secured with SSL encryption technology.
Your personal information is not sold or transferred to any third party. For details on how we use your data, please read our Privacy Policy.
Information may need to be shared with authorities due to legal obligations or security reasons — the privacy policy will not apply in such cases.
Limitation of Liability
pok11 does not accept responsibility for the following:
- Any bet that is lost or delayed due to internet connection issues.
- Any issues caused by the user's device or software.
- Any delays or issues caused by third-party service providers (payment gateways, game providers).
- Any loss resulting from the user inadvertently disclosing their account details.
- Unforeseen circumstances (force majeure) such as natural disasters, war, or cyber attacks.
Responsible Gambling Policy
pok11 is firmly committed to responsible gambling. We believe that entertainment should always be enjoyed in a controlled and mindful manner.
9.1 Self-Control Tools
pok11 provides users with the following features:
- The ability to set deposit limits.
- The option to take a voluntary temporary break.
- Self-exclusion — keeping your account closed for a set period.
9.2 Support
If you feel that gambling is having a negative impact on your life, please contact our support team. Visit our Responsible Gaming page for more information.
This platform is for users aged 21 and above only.
Account Closure and Termination
You may request to close your account at any time. Before closure, any pending bets must be settled and your available balance must be withdrawn.
pok11 may unilaterally close an account in the following cases:
- Serious or repeated violations of the Terms.
- Evidence of fraud or illegal activity.
- Operating multiple accounts.
- Confirmed instances of bonus abuse.
- Money laundering or suspicious financial activity.
If an account is legitimately closed, any remaining balance will be returned; however, bonus funds will not be refunded.
Copyright and Intellectual Property
All content on the pok11 platform — logos, designs, text, software, and other materials — is protected by pok11's copyright. Reproduction, distribution, or commercial use of these materials without written permission is strictly prohibited.
Third-party game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, NetEnt) own their respective intellectual property rights. All matters relating to their games and content are governed by each provider's own terms and conditions.
Dispute Resolution and Contact
In the event of a dispute or complaint, please contact our customer service team first. We always aim for an amicable resolution.
12.1 Complaint Process
- Submit your issue in writing to the support team.
- The support team will review the matter and attempt to resolve it.
- If the support team is unable to resolve the issue, it will be escalated to the management level.
12.2 Support Channels
The pok11 support team is active 24 hours a day, 7 days a week. Assistance is available in both Bengali and English.
- Contact us via live chat.
- Email: [email protected]
General Provisions
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect. These Terms constitute the entire agreement between the user and pok11 and replace any prior oral or written understanding.
The Bengali version of these Terms is authoritative. In the event of any translation or interpretation, the Bengali version will take precedence.
For more information, visit our FAQ page or About Us page. Our 24/7 support team is always ready to help with any questions.